HOW TO CONTACT US For faster response send us an e-mail:  info@psychic-anadiz-magic.com You may also submit our "Contact Us" form. We will respond within 48 hours. Please note that our offices are closed during the weekend. All inquiries placed on Friday will be addressed the following Monday. We are also closed during official holidays. Your patience is appreciated! PAYMENT Forms of payments: Credit Card (Paypal)– Visa, MasterCard, American Express, and Diners Club Money order or Personal Check HOW TO ORDER Order Online: To place your order online, follow the directions on the ordering screen when you click the Checkout button from your shopping cart page. Ordering online is quick, easy, safe and secure. Order By Mail If you prefer traditional payment methods, to pay by check or a money order please complete our Mail Order Form. SHIPPING AND HANDLING Order Processing Time: Our typical order processing time is 1 to 2 business days. You will receive a notification email with a tracking number when your order is shipped or we will notify you by e-mail or telephone of our inability to perform your request. From that point you should expect UPS service times to comply with the estimates below. Order processing delays can be experienced if we have to verify your billing address. Shipping Charges and Delivery Times USA FREE SHIPPING for orders above $70 (US orders only) Ground Shipping - 3 to 4 days ($7.99) - UPS Ground or similar. Estimated delivery time is 3 to 4 business days. We ship from our site in Illinois. The delivery time estimate based on your state is shown on the map above. 2nd Day Air - 2 business days ($14.99) - 2nd Day Air estimated delivery time is 2 business days after the order is shipped. Please, note that you have to add our order processing time to estimate your delivery date. PO Box, APO and FPO Addresses, orders to Alaska, Hawaii and Puerto Rico sent via U.S. Priority Mail only. Sorry, no express or overnight delivery. Canada Canada Air Mail - 4 to 10 business days ($4.99) International Shipping (outside U.S. and Canada) - 5 to 14 business days ($7.99) Air Mail or Similar $7.99 for orders outside the U.S. and Canada. International orders take between 5-12 business days to arrive. Some restrictions apply. Shipments outside of USA may be subject to import charges and taxes which are responsibility of the purchaser. We reserve the right to reject shipping to certain countries or certain items to some countries. International Shipping Countries - Maximum purchase of $44.99* Asia and Oceania: Australia, Japan, New Zealand, South Korea, Taiwan Europe: Andorra, Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Lichtenstein, Luxemburg, Monaco, Netherlands, Norway, Portugal Spain, Sweden, United Kingdom North America: Canada, USA *International orders, excluding Canada, USA and UK orders - Maximum purchase of $44.99 The delivery estimates above are estimates, not guarantees. We do our best to process orders received within the time frames specified, however, during our busiest seasons delays can be expected. It is highly recommended that your request shipping that allows for delivery a day or two extra prior the day that you MUST have your order. ORDER TRACKING Where is my order? You will receive an email notification when your package has been shipped with a UPS tracking number and a link to track your order. If you have not received a shipping notification email in 2 business days after placing the order email us at lavender_moon@sbcglobal.net and we will reply with a status update. If the tracking information shows that the order has been delivered but you have not received it, check with your neighbors or family members. International orders may have longer transit times and sometimes you may experience customs delay. RETURNS Easy returns and no risk for you! All products in new, unused condition (EXCEPT readings, astrological/numerological charts, classes, and meditations) purchased through Anadiz Moon Spiritual Healing may be returned for a refund for a period of 30 (thirty) days from the shipment date. Refunds will be issued via the same method as the original payment. Returns or exchanges for international orders (outside US and Canada) accepted only in case of shipping error, or defective product. Returns not due to our error must be shipped prepaid to us. If an item was shipped to you in error or is defective, we will pay your return shipping costs. We will either issue you a prepaid return label or we will reimburse you via your original order payment form for the cost of your shipping. We recommend shipping via a traceable method as we cannot be responsible for packages lost, delayed, or damaged by carriers. We will not charge you shipping for replacement of any defective items. Shipping charges are non-refundable unless the product is being returned due to a shipping error, or is defective. If a package is delivered which you feel was damaged due to improper handling by the carrier, we ask that you let us know so that we may properly process damage claims with the carrier. If an item is missing from your order, please let us know immediately so we can remedy the situation. HOW TO RETURN AN ITEM Please send an e-mail to lavender_moon@sbcglobal.net describing why you wish to return the item(s). We will respond with a return authorization code and additional return and shipping instructions. Returns received without a return authorization number will not be accepted. Please allow us 24 to 48 hours to respond to your return request. BACKORDERS Some items are shipped from various distribution centers and your order may be shipped in multiple packages on different days. You will not be charged additional shipping charges for multiple shipments. Backordered items will ship as soon as possible. You will be e-mailed if there is an extended delay in our ability to ship an item and you will be given a choice to cancel the backordered items or continue waiting for them to be available. We will not charge your credit card for the amount of the backordered products until we ship the products. CANCELING ORDERS Once submitted, orders are not cancelable unless the item is backordered. By submitting an order, you are confirming that you have reviewed the order details and agreed with all charges and policies. If you refuse an order shipment with the carrier, we will refund you for the products upon their return to us but not for shipping charges. Our backorder notification will provide directions on how to cancel backordered items. SECURITY Safe and secure shopping guaranteed! Your credit card number cannot be read by a third party while in transit and will remain private and completely protected. We promise! PRODUCT DISCLAIMER Anadiz Moon Spiritual Healing makes no warranties or representations regarding the accuracy or significance of any aspect of its products, their descriptions, and their use and cannot be held responsible for any misuse of these products and descriptions. We will not be liable for indirect, special or consequential damages, or any loss of revenue or profits, arising in connection with our products and/or their descriptions.